What Do We Learn About the Treatment of Children in...

What Do We Learn About the Treatment of Children in Dickens’ Novel? â€Å"Oliver Twist† was written in 1837, in the wake of the great change in society, brought about by the Industrial Revolution. Factories were introduced to Britain, which created lots of jobs for many working class citizens. This in turn created vast overcrowding in many cities and towns; most people wanted to be closer to their jobs. The huge numbers of people living closely together resulted in the standards in which people were living in dropping. The little they were paid wasn’t enough to support, in most cases, a family, or to make up for these terrible conditions, and many ended up faced with living on the streets. The only choice for them was to enter the†¦show more content†¦Ã¢â‚¬Å"’The old story †¦ no wedding-ring, І see. Ah! Good-night!’† Oliver is a typical example of an orphan in the 1800’s. He was born into the workhouse, and has never set foot outside it, nor would he ever have the chance to. This was the same for most children in these times. The circumstances in which he was born, gives us insight into how society was. Oliver’s mother was unmarried, and although in today’Ã'• society we wouldn’t bat an eyelid at this, she would have been shunned by the everyone. We can see evidence that, even though his mother has died, the ramifications of her actions have led him to be persecuted still by others. â€Å"‘Yer know, Work’us,’ continued Noah, emboldened by Oliver’Ã'• silence, and speaking in a jeering tone of affected pity: of all tones the most annoying: ‘It can’t be helped now; and of course yer couldn’t help it then; and І’m very sorry for it; and І’m sure we all are, and pity yer very much. But yer must know, W ork’us, yer mother was a regular right-down bad’un.’† Dickens ensures the reader knows this story will by no means be happy, and Oliver does not have an easy life ahead of him. The tone has already been set for the story, and Oliver has only just been born. This is clearly down to the fact that he has been born in a workhouse, and will be subject to it’Ã'• cruel treatment for the rest of his life. â€Å"Oliver cried lustily. If heShow MoreRelated How the Views of Magwitch Change through the Course of the Novel734 Words   |  3 PagesHow the Views of Magwitch Change through the Course of the Novel Great Expectations is about a boy called Pip, who has Great Expectations and doesnt want to be poor all his life. Along his way, a lot of strange things happen to him, such as meeting strange people and getting money off unknown people. Great Expectations was wrote in 1860 and was Dickens thirteenth novel. This essay will be about how our views on Magwitch change through the story, such as at the beginning us thinkingRead MoreThe Victorian Of Victorian Literature Essay1828 Words   |  8 Pagesfour characterized by a strong sense of morality and depiction of social oppression. Dickens was one of those who felt that the Victorian society needed reformation and he spread his feelings within novels. According to Fielding, the best writers on Dickens realized his unique ability to depict the contemporary life and they appreciated his choice of the Victorian society as a subject of his works. Charles Dickens is often devoted to be the greatest novelist of the Victorian period. His personalityRead MoreEssay on A Christmas Carol by Charles Dickens3534 Words   |  15 PagesA Christmas Carol by Charles Dickens Introduction Charles Dickens was born in Landport, Hampshire, in 1812 and died in 1870. His father was a clerk in the navy pay office and family life was occasionally hard, especially when his father had to go to the debtors prison. The young twelve year old Charles became the main money-maker in the family at this time and worked in a blocking factory. Charles father was released a year later and Charles was able to go to school. After schoolRead MoreEffective Images of People and Places Created by Dickens1384 Words   |  6 PagesCreated by Dickens Charles John Huffam Dickens was born on February 7, 1812 in Portsmouth. Dickens childhood was not particularly happy one, and many of the events he endured and people he met inspired his books. The second child of a clerk in the navy pay-office, Dickens moved to London with his family when he was two years old. His father was often in debt, and finally in 1824 was sent to debtors prison with the rest of the family in Marshalsea. Dickens, on the otherRead More A Christmas Carol - character study of Scrooge Essay2602 Words   |  11 Pagescharacter in the novel ‘A Christmas Carol’. At the beginning of the novel he is a brutal, evil, pitiless, cold-hearted man, but subsequent to meeting three spirits, Scrooge regrets his life and decides he needs to alter it. The main theme Charles Dickens conveys through the story is redemption; this is significant especially in the Victorian era, whilst there was an immense gap between the prosperous and the inadequate. Dickens uses Scrooge (a rich, greedy business man) to direct his novel to the very Read MoreDavid Copperfield9349 Words   |  38 PagesCopperfield by Charles Dickens†¦. Analysis by: Shrook Essam El-Din Table of Contents: a- Abstract . b- Charles Dickens life . c- Similarity between Charles childhood and David Copperfield . d- Autobiographical Elements of David Copperfield . e- Plot summary . f- Major themes . g- List of references . a- Abstract : David Copperfield captured the hearts and imagination of generations of readers since the day of its publication. Charles Dickens chose the main characterRead MoreEssay on Charles Dickens Hard Times3992 Words   |  16 PagesCharles Dickens Hard Times Many characters in the novel are victims of hard times as a result of many factors. These include the lack of money, the education system, the industrialisation in the area and the social injustices of the Victorian era. The novel is divided into three books: sowing, reaping and garnering. The names of these books have biblical references. ‘Ae ye sow, so shall ye reap’ New Testament This means that there are consequences to all your actions, this idea featuresRead MoreKill A Mockingbird By Harper Lee1290 Words   |  6 PagesAfrican-Americans in the south, like Tom Robinson. Lee felt that the unfair treatment towards blacks were persistent, not coming to an end any time in the foreseeable future. This dark movement drove her to publish this novel hopeful that it would encourage the society to realize that the harsh racism must stop. Lee effectively fashions her characters to help further drive this point to the reader. Atticus Finch, and his children, Jem and Scout, play a pivotal role in this story. Atticus makes a veryRead MoreUse of Ghosts to Change Victorian Society in A Christmas Carol by Charles Dickens3307 Words   |  14 PagesSociety in A Christmas Carol by Charles Dickens A Christmas Carol is a novel by Charles Dickens, written in the Victorian era about a man named Ebenezer Scrooge. The book was written to remind people that we should all be kinder and more generous towards one another, and keep the spirit of Christmas all the year, not only in the Christmas season. Scrooge is a representation of most of Victorian society, and he is used by Dickens as a literary device. He is describedRead MoreHow Charles Dickens Portrays the Murder of Nancy in Oliver Twist2542 Words   |  11 PagesHow Charles Dickens Portrays the Murder of Nancy in Oliver Twist Oliver Twist was written by Charles Dickens. He was born on February 7th 1812in Landport which is situated in Portsmouth, England. He worked in a blacking factory where shoe polish is produced and Dickens job was to paste labels to the bottles of polish. The working conditions then were dreadfully poor, He was doing this job when he was 12 years old which meant that in those days children had little childhood

The United States Army Creates Great Opportunities For...

Under Contract The United States Army creates great opportunities for anyone who joins their ranks. The Army is the largest branch out of the five military branches and also grants you the most freedom of choice. They are the only branch to allow you to choose your job and where you re stationed before you sign a contract. In turn this attracts a lot of potential soldiers to their branch. Furthermore this is the reason I myself have chosen to pursue this path. One of the most important aspects of the army is the way you live your daily life while you are in. Army life varies greatly mattering whether you enlist as an active duty or reserve soldier, it also depends if you are an officer or a regular enlisted. As a reserve soldier you†¦show more content†¦They offer many ways of training to become an officer of the Army. There are a few ways to become an officer by either gaining entry to West Point Academy or going through a ROTC program at a college. As an officer you will r eceive better pay and more benefits. If you spend the time to become an officer a smart move would be to spend at least twenty years in the Army. ROTC (Reserve officers training corps) is a common way of becoming an officer. Colleges all over the country offer ROTC courses, it s a 4 year course. You must sign an 8 year contract to pay for the schooling that you will need. When you graduate from ROTC you will join the ranks of the army as a 2nd Lt and base pay will start at $35,000 a year. Because of your status as a officer you can advance farther then a regular reserve or active duty soldier. Th e most difficult yet prestigious way to become an officer is being admitted to West Point Academy. West Point is very hard to get accepted to, only having an admission percentage of twelve percent, the school offers some of the finest education in the country. You will need above average grades and SAT scores, while also being ranked in the top thirty percent of your class. â€Å"Along with those scores you will need to request Congressional approval from your states senator†(Kamo). Once you have all of these things you can be permitted to the prestigious training academy. As with other programs, you will still haveShow MoreRelatedLeadership And The Military Of The United States Military2044 Words   |  9 Pagesoxic leadership and the military The United States military has provided an integration of power to advance and defend the country’s values, objectives, and interest throughout history. Some values include training foreign military to strengthen their security forces to support their independence, responding and providing humanitarian aid such as the Ebola outbreak in West Africa, and protecting the globe through sustained operations in war on terrorism. The U. S. military currently has 1,341Read MoreService For A Rock Solid Career Choice3315 Words   |  14 Pagesteachers, guidance counselor, family, and recruiter have done all they can to help achieve that desired score. Joining the military, and more specifically the US Air Force, can be a great opportunity for someone searching for a rock-solid career choice. Deciding which branch of service to join could be one of the most important decisions someone can make and needs to be properly researched and analyzed before enlisting. The process of choosing the correct branch of service for an individualRead More Muhammad Ali Essay4514 Words   |  19 PagesMuhammad Ali Cassius Clay was just a boxer. A boxer who captured the hearts of Americans while winning the 1960’s Olympic gold. Here was a young man at the age of 18, representing the greatest nation on the planet and making his people proud. He would again gain the fascination of America with his defeat of the anti-hero of the time Sonny Liston. However, this hero famed across mainstream America would not last, all it would take was a man finding himself. Introducing Muhammed Ali, anotherRead MoreKgb History Essay5533 Words   |  23 PagesFor nearly a century, the KGB, the Committee for State Security within the Union of Soviet Socialist Republics, controlled the USSR. The members of the committee were trained assassins as well as accomplished spies. Through several well-placed spies and paid civilians, the KGB was able to control the Politburo, the Soviet parliament, and the rest of the union. The KGB was in charge of the Siberian labor camps – even today, Vladimir Putinâ €™s secret service, the FSB, is charged with the upkeep of thoseRead MoreWithin the period 1894-2005, Lenin has been the most significant leader of Russia and the USSR. How valid is this statement?3048 Words   |  13 Pagespolicy’ as they had been isolated entirely by other nations which was clearly displayed when the Soviet Union wasn’t granted permission to join the United Nations. It appears that Lenin was solely responding to crisis with his foreign policy, using foreign policy as a form of crisis management to defend Bolshevism at all costs as he never had the opportunity to be ‘pro-active’ with his policies yet instead had to be more ‘reactive’. We see this when Lenin riskily entered Russo-German negotiationsRead MoreLong Fuse Notes Essay7198 Words   |  29 Pagesof World War I, as seen by other historical writers and Lafore himself. He states that â€Å"World War I has become a fashion and a fad,† and, while there is noth ing wrong with the topic being widely discussed, historians should be careful in using research and analyzing historical topics. The introduction outlines the sources of the conflict that later was known as the Great War. All of the events: hostilities between the great powers, competition for the sea, and expansionism: were what has led to thatRead MoreThe American Political Tradition and the Men Who Made It Essay7033 Words   |  29 PagesGreat American Political Thinkers In the year of 1776, the United States became an independent country. At that moment, the great men who fought for its independence began to create the government and shape American politics. In Richard Hofstadters The American Political Tradition and the Men Who Made It, he identifies twelve of the most influential men and the political traditions they created, including the Founding Fathers who started it all. Additionally, Hofstadter informs the reader of otherRead MoreGlobal Cultural Business Analysis- Colombia4804 Words   |  20 Pagespaper allows the opportunity to take an in depth look into the culture of the country of Columbia and how the culture affects business within the country and how it ultimately compares and contrasts with The United States. The research is broken down into four areas: The major elements and dimensions of culture in Columbia; how these elements and dimensions are integrated by locals conducting business in Columbia; a comparison of culture and bu siness of Columbia and The United States; and finally implicationsRead MoreAnalysis of Pr Activities of PG3818 Words   |  16 Pageschance through their wives who happened to be sisters, Olivia and Elizabeth Norris. These two gentlemen were convinced by their father-in-law to start a business partnership. Therefore, as a result a new enterprise called Procter amp; Gamble was born in the year 1837. It began as a small, family operated soap and candle company which grew to be the Pamp;G, we know today. Pamp;G (Procter amp; Gamble) is by far the largest consumer goods manufacturer in the world. It ranks among the top multinationalRead MoreNazi Germany And The Nazi War11227 Words   |  45 Pagesmust be all that. It must bear pain. There must be nothing weak and gentle about it. The free, splendid beast of prey must once again flash from its eyes...That is how I will eradicate thousands of years of human domestication...That is how I will create the New Order. Eventually, the Nazis operated about 5,000 HJ camps that varied greatly in size. The Nazis placed the camps in rural areas, away from outside influence, and put them in idyllic settings where nature was all around. The camps replaced

So What Do You Feel - 2697 Words

â€Å"So what do you feel?† (The therapist) â€Å"Nothing† (me) The therapist continued to stare. â€Å"But I feel I should feel something. I feel like there might be stuff underneath, like in me that needs to come out. It makes sense given I’m adopted and my dad situation. You know, like the psychology† â€Å" and you were mentioning the singing problem, is that correct?† â€Å"Yeah. That’s the problem, that’s why I started this. All the time I’m trying to sing, it’s not coming out, like my voice. I think I’m not able to release myself because I have unconscious psychological stuff going on†. This was me at twenty one years old. An aspiring music producer with my own music studio, yet sitting in a therapy session. My problem was, that although I’d decided to double up as a music producer and artist, except, I couldn’t sing. My voice wasn’t bad, just not world-wide global sales of music type amazing and that was my aim. At an ambitious age, I was doing well. I was a deputy manager where my company gave me rent free accommodation opposite Wembley Arena, I had my own car, I had a decent salary, I’d recently met a guy who I started seeing, yet I couldn’t sing. Taking private and group singing lessons, alongside the sound engineering courses, my aspirations were frustrated and I wasn’t going to let it go. Nothing was going to stop my goals, yet too many books had informed me of what happens to babies when you leave them in care homes. The neuroscience of abandonment, the psychological trauma ofShow MoreRelatedWhat You Say Matters?833 Words   |  4 PagesWhat you say matters. It can make or break any type of relationship or deal, including with yourself. If you say the wrong things over and over again, you can minimize your confidence and lose out in life. But, so many of us get into a pattern of saying the same thing repeatedly, and it is usually something negative that destroys our confidence and causes us to give up on things before we even really see if we can achieve them. So what can you do? If you find yourself saying, I don t know whatRead MoreI Am Writing The Entire Thing1553 Words   |  7 PagesI’m writing you this letter and I want you to read the entire thing. I figured that I should write this instead of tell you because I’d probably forget things if I wa s talking and we would probably end up arguing. I feel like lately all of our conversations are very aggressive and not actually conversations. Also, I feel like whenever I try to really express what I’m feeling and you don’t agree with it, you shut me down. I don’t know if you realize that you do it, but you do and it hurts and makesRead MoreEssay About Starting A New Project864 Words   |  4 Pages Do you get really excited starting a new project, but find you never finish it? Often times when starting something new we feel excitement and enthusiasm and everything is perfect. The momentum is good and we feel great! Suddenly three-quarters of the way through, boom you are stuck! All was well and there it is a problem that leaves you feeling confused and irritated. Annoyed at the prospect of having to figure it out you walk away. Of course, you intend to go back but you never do. The problemRead MoreThe Importance Of A State Of Love Essay1265 Words   |  6 Pagesour deeds. What I mean by an expectation for return for our deeds is, you do a good deed, out of the goodness of your heart. Helping makes you feel good to see others feel good. Not doing a good deed to get anything back as a return on your investment of love. What does the worldly love actually mean? What does the religious love actually mean? Love has so many meaning for so many people and reasons. The way that you love your children, parents, friends, significant other and you vary. EachRead MoreThe Dangers Of Drinking And Driving1624 Words   |  7 PagesI think drinking and driving is terrible because of how many accidents there are and because there are so many people getting away with drinking and driving these days. Driving while under the influence is bad because there are so many wrecks while driving drunk. The risk of people driving drunk has increased over the years because cops have started to slow down on catching people that are driving under the influence. We are all at risk to drive under the influence but most of us decide not to becauseRead MoreArticle Report On Google s Article Article On 1087 Words   |  5 PagesHow To Motivate Yourself To Workout When You re Feeling Tired or Just Plain Lazy By Justin P Kavanagh | Submitted On December 07, 2015 Recommend Article Article Comments Print Article Share this article on Facebook Share this article on Twitter Share this article on Google+ Share this article on Linkedin Share this article on StumbleUpon Share this article on Delicious Share this article on Digg Share this article on Reddit Share this article on Pinterest Expert Author Justin P KavanaghRead MoreWhy People Do What People You Found Yourself Thinking That You?1228 Words   |  5 PagesHow many times have you found yourself thinking that you just don t understand people? I m willing to be that merely thinking about why people do what they do is frustrating to you, and it can easily get your worked up, angry, and upset. That s why understanding people is so important to your happiness. When you can put a finger on why someone acts a certain way, you can let it go and get on with your day instead of dwelling on it. I m not talking about understanding people in the sense ofRead MoreBullying Is Not For At All.kids Bully One1627 Words   |  7 PagesBullying is not called for at all.Kids bully one another to feel like they’re above one another.Bullying needs to be a law.The state and local lawmakers are being a law protect children and prevent bullying.Through the state’s code, there are many states that address bullying a different way. Bullying is in multiple laws,including the criminal code of the state that may only be applied to the juveniles.Out of 50 states there are only 34 states that has bullying set for a law.The states that doesn’tRead MoreYou re Watching Depressing Stuff At Night879 Words   |  4 Pages1. You re Watching Depressing Stuff At Night During the day, you are focused on work and having fun. You interact with other people, you feel somewhat productive, and you enjoy some good meals. But, during the night, you watch the news, watch Criminal Mind type of shows, and start to remember how lonely you feel. All of these things add up and affect your subconscious mind, which works on your issues at night through your dreams. When that happens, you can wake up feeling really bad from all theRead MoreHow I Am A Monumental Task1306 Words   |  6 PagesI am going to try to write this in hopes of expressing my feelings for you, but that will be a monumental task because I know that there is no way that I will be able to fully express how happy you make me feel. I feel privileged and blessed to have met you. I am so euphoric now, and it s all because of you. I can t stop thinking about you, and you always manage to plaster a smile on my face. You bring to me immeasurable joy, and your warmth and caring gives me the feeling tha t the best is still

Professional Practice Ethics Of Telstra -Myassignmenthelp.Com

Question: Discuss About TheProfessional Practice Ethics Case Study Of Telstra? Answer: Introduction Telstra is the largest telecommunication company based in Australia. Telstra is known to provide telecommunications and information services to the communities, business, governments and individuals all over Australia (Torchia and Calabro 2016). The company provides numerous telecommunication services, products and the solutions across Internet protocol television, mobile broadband and telephony. They develop CrowdSupport website and 24x7 app. The report explains ethical implications of digital disruption occurred in the business and how Telstra can be aware of that. The report illustrates the positive negative implications of digital support system. Green Computing has been chosen for the ethical analysis. Hadoop, one of the business analysis tools give opportunities on how they can enhance customer experience. The report elaborates about the IT governance and IT standards. Background Telstra Corporation Ltd. is one of the telecommunication media company that manufactures and operates telecommunications networks. They provide telecommunication products and services. Telstra is the largest telecommunications company based in Australia. Telstra initially originates together with the Australia Post as Government department. However, Telstra is now a full private company. They provide more customer oriented services. They provide digital services (Borzel 2015). The digital service helps them to keep digital record of the customers. Telstra with the help of the data analysis tools can know the customers demands. The company on the basis of customers demands offers customer centric products and services. Telstra develops CrowdSupport website and 24x7 app. The customers will provide feedback and those feedbacks will be help Telstra to carry out their business activities. Demonstrating an awareness of the ethical implications of digital disruption to businesses Telstra develops Crowd Support Website and 24x7 app to enhance customer service. This approach can help them to gain more and more customers. Telstra decides to connect with the customers digitally. This approach can help them to stay connected with the customers all the time 24x7, however, the digital disruptions can create havoc. The customers are not well acquainted with the digital technology so they can face several issues and may refuse to use the app and the website (Michael and Goo 2017). Moreover, there are security issues associated with the website and the app. The confidential data of the customers can get breached. The customers may refuse to use the app and the website. Both CrowdSupport website and app of Telstra are highly secured and there is no chance of security breaches (Fox 2016). Telstras customers understand they can give long term benefits and they will get used to the technology with time. Identification of the positive and negative implications for the use of DSS and BA There are several advantages of the DSS and BA. It reduces decision cycle time. The employee productivity gets increased due to the decision support system. The business analysis helps the management system of the enterprise so that the top level management can take better decisions (Drobetz and Momtaz 2016). The decision support system also aids interpersonal communication. It also gives competitive advantage to the organisations. Telstra with the help of this technology can gain the competitive advantage and can stay ahead of other companies. Telstra can manage the digital services of their company with the help of the decision support system and business analysis. The usage of decision support system and business analysis is somewhat costly. The managers must be knowledgeable and must be aware when and to what extent they must use the decision making system and business analysis, otherwise the project can fail (Chintrakarn et al. 2015). Computerised decision support system can result in information overload and because of that data analysis can give faulty predictions. There are all the cons of decision making system that Telstra can face. Again, Telstra managers can heavily rely on the computerised decision making system, the decision making system and data analysis is not mandatory all the time. Analysis of the case using Green computing for ethical analysis The manufacturing industry generally creates a lot of wastes. The green computing can act as effective mean for reducing the waste. It can eliminate the waste which is good for the environment (Aladwani 2016). Telstra decides to go digital. The adaptation of green computing reduces the paper work. This approach can save lot of paper work and cut down of trees. Business efficiency The paper work involves lot of errors and the employees may enter wrong data by mistake. The paper work is time consuming as well. It brings adverse effects to the business. The digital service is fast and effective. It provides error-free solutions. Telstra with aid of digital record can keep record of each and every transaction (Harrison 2015). Telstra can keep record of the customer details. The CrowdSupport website and the 24x7 Telstra app helps Telstra employees to stay connected with Telstra all day and night 24x7. Outsourcing The green computing also aids business outsourcing. The data entry, data management, payment processing, quality assurance and surveys are quite hectic to do manually, however, green computing or digital services simplifies the data entry and data management (Kowalewski 2016). Telstra with the assistance of green computing can process payment pretty fast and effectively. The computer gives error-free output. Demonstrating an awareness of the use of data analysis tools and the competitive advantage that can be achieved through their development and usage Data analysis tools must be used ethically and it must be used in such a way that it must not affect the customers confidentiality. Telstra through CrowdSupport and 24x7 app provides customer services and keep digital record of the customers data. The can use the data analysis tools to analyse the customers queries. Also they can learn the customers behaviour patterns. Telstra can know the customers wishes and customers demands in details (Winickoff and Mondou 2017). They can use the data analysis for their own needs, however, they must be aware, they should not disclose any of those confidential data without customers permission. The data analysis tools can bring benefits to the company. Telstra with the assistance of data analysis tools like Hadoop can conduct business activities smoothly and effectively. The cloud analyst tool can bring cost advantages. Hadoop also helps in relatively fast data analysis. The data analysis tools help to know the customers demands. Telstra based on the customers demands and queries must develop products (Schouten and Bitzer 2015). The data analysis tools can help to know the latest market trends. Thus Telstra with the help of data analysis tools can develop products by which they can stay ahead of other companies. Besides competitive advantage they can gain huge profit. Demonstrating an awareness of IT governance and IT standards and frameworks The security breaches can affect Telstra adversely. They provide customer service over 24x7 app and CrowdSupport service the hackers can acquire confidential data of the customers. Telstra can face heavy loss. They can lose the customer base as well. For this reason, IT Governance launches security awareness program (Ngoc 2015). The security awareness program can be helping Telstra to conduct business activities securely and safely. The IT governance standards like ISO 27001 and ISO 22301 can help Telstra to carry out the business objectives. Assessment of ethical consequences Doing the Ethics What's going on? Telstra provides a platform where their employees provide assistance to the customers. The customers purchase Telstra products and use Telstra services. Therefore, they have many queries regarding the Telstra products and services. Telstra develops a website and an app where the customers can solve all their queries (Castka and Corbett 2015). Telstra offers customer service via Telstra CrowdSupport website and 24x7 Telstra mobile app. The Telstra offers 24x7 customer service; the customers can solve their queries any time anywhere with ease. What are the facts? Telstra offers varied digital services that can simplify ones life. Telstra develops CrowdSupport website and 24x7 Telstra mobile app for the customers. The employees provide 24x7 assistance to the customers. The customers have several queries associated with Telstra services as well as Telstra products (Hege, Hutson and Laing 2018). Telstra must follow the IT governance principles so that they can provide customer service efficiently. The IT governance can help them to conduct the business activities ethically and efficiently. Also they can conduct the business operations safely and securely. What are the issues? There are several IT governance risks and issues that affect Telstra. The customers are facing several issues while using the Telstra products. The customers have several complains about Telstra services. The issues generally faced by the customers are delivery of faulty Telstra products and incorrect descriptions of the products. Poor customer service, product delivery delay are reasons for the customers dissatisfaction (Lee 2016). Lack of communication is another issue that needs to be considered. The customers of Telstra are not aware of latest technology and IT services and that is why they are not able to use Telstra products and services. Telstra employees thus feel difficulties to help them in such scenario. The customers get misguided and they blame the customer service team of Telstra. Some employees of Telstra are not well acquainted with CrowdSupport, email service and 24x7 Telstra mobile app service. Lack of adequate training is leading to several issues (Derkx and Glasbe rgen 2014). The employees also provide poor response to the queries made by the customers and behave rudely with the customers. The employees sometimes do not understand the issues well and for this reason they do not provide necessary assistance to the customers. Telstra Digital contains safety and security risks as well. The security threat is another severe issue for Telstra. The employees do not get adequate training, they do not have the required desired IT skills, and they are not well versed with Telstra IT services and technology (Lee 2016). The employees are not aware of the security aspects of the Telstra products and services as well. For this reason, they do not able to communicate well with the customers. Some employees lack sales skills and this adversely affect Telstras productivity as well. Telstra fails to keep promises and get repeated complains about the IT products they use. CrowdSupport and 24x7 app needs further improvement and better synchronization. Who is affected? The customers are mainly affected. Telstra CrowdSupport and 24x7 app have many flaws. The employees fail to provide assistance to the customers. The customers are struggling while using the Telstra CrowdSupport and the mobile app. However, they are not getting help from Telstras ends. Again they are struggling while using the Telstras products and services. Telstra employees are not well versed with the latest IT technologies (Asongu and Nwachukwu 2016). They are not able to communicate with the customers over CrowdSupport. The customers are not knowledgeable about IT technologies and IT risks. Telstra employees face immense difficulties in helping them in such difficult scenario to understand the employees about the products. Telstra has the fear of losing customer base. Telstra can lose the competitive edge and in mere future can face heavy loss. Thus the employees and the customers are getting affected. They must follow IT Governance rules and policies as that can help Telstra to conduct business ethically and efficiently. The IT Governance can eliminate the risks and thereby can provide safety and security to the employees. What are the ethical issues and implications? Telstra must be aware of the issues and the queries raised by customers. Telstra must adopt the IT governance framework for the betterment of the enterprise. The IT Governance framework will help the employees to conduct the business activities. The framework is helpful to conduct the business activities ethically and efficiently. They can offer customer service to the customers with the help of the IT Governance. The customers with the assistance of the framework can use the Telstra CrowdSupport and Telstra 24x7 app securely and safely (Desouza and Smith 2014). However, the employees may deny to follow the rules and norms of the IT Governance framework. The customers can even oppose certain norms. Telstra can get affected due to the confusion of choosing the appropriate IT governance framework for their business. The IT Governance framework is going to give them the competitive advantage and the desired profit. Therefore, Telstra must use the framework is such a way that will satisf y the customers and the employees interests. ISO/IEC 38500:2015 is the official IT Governance standard. ITIL, CBIT and ISO 27002 are other IT Governance framework and Telstra can use any one of them. What can be done about it? The IT Governance framework is going to give Telstra opportunity to conduct the digital activities. Telstra can meet the business deliverables and can serve the customers well adopting any one of the IT Governance framework. IT Governance provides the repeatability, consistency, processes and the standards. IT Governance points out all the stakeholder needs, the governance framework to provide services over the CrowdSupport platform and 24x7 Telstra app (Ravaghi et al. 2016). There are several IT Governance framework like ITIL, COBIT, ISO 27002. The official IT Governance standard is ISO/IEC 38500:2015. The IT Governance Framework is going to furnish the Telstra Digital. What are the options? ISO 38500 provides norms and the principles for the governing bodies so that they can conduct the business activities with ease with ease. Thus it gives the opportunity to evaluate, direct and the Telstra Digital activities. Telstra management team can have the guidance on how to carry out the business activities ethically and in effective manner (Vigneau, Humphreys and Moon 2015). The IT Governance framework involves the government body or top level management body like executive managers, auditors, technical specialists of Telstra, members of groups who monitor Telstras resources. Control Objectives for Information and Related Technology (COBIT) is a framework developed by ISACA and it assists organisations to manage and control the digital activities of the organisations. COBIT framework provides useful strategies by which they can offer better customer service (Palea 2015). It provides strategies by which the Telstras risks can be mitigated. ISO 27002 is the standard which deals with the initiation, implementation, maintaining and improvement of information security management in an enterprise. It consists of the norms and the policies that can enhance the Telstra Digital. Which option is best - and why? COBIT framework is the best among the three. COBIT 5 framework is based on five principles. The first principle depends on meeting stakeholder requirements. The second principle deals with covering the enterprises objectives from end to end. The third principle deals with application of a single integrated framework (Auld, Renckens and Cashore 2015). The fourth principle enables an approach by which the digital activities can be efficiently managed. The principle five separates governance from management. COBIT 5 framework offers several benefits. It facilitates enterprises of all sizes. Telstra is no exception. The framework is helpful and it supports business decisions. Telstra can even use IT efficiently to achieve business goals (Palea 2015). The framework is also useful to mitigate IT risks. COBIT 5 can make Telstra to understand the value of investment in IT. Telstra with the help of COBIT 5can achieve compliance with laws, the regulations and contractual agreements. The top level management can be benefitted from COBIT 5. The digital activities can be completed efficiently with the aid of COBIT 5. COBIT 5 also mitigates the risks related to IT management. Therefore, it can bring discipline to entire Telstra (Auld, Renckens and Cashore 2015). The employees can serve the customers well. COBIT 5 offers all these services all together and other framework do not provide all these services as a whole. Recommendations COBIT 5 can assist the employees and the management staffs to carry out the business activities safely and securely. COBIT 5 provides management guidelines which Telstra must follow. Maturity models of COBIT 5 can be helpful to know the gaps. The management team must educate the employees about Telstra products and services. The employees can help the customers in the best possible way if they are knowledgeable of the products. iii. The management team must teach the employees how to communicate with the customers professionally. The employees must handle the customers professionally and patiently and must treat them well. They must know the happy customers will return back. Telstra must hire the employees having technical knowledge and skills. They must be capable to use the CrowdSupport Website and the 24x7 app. They must efficiently use the CrowdSupport website and the 24x7 app so that they can communicate with the customers well. Conclusion It can be concluded from the above discourse that the IT governance can help Telstra to conduct business activities ethically efficiently. The IT governance framework like COBIT framework can help them to conduct the business activities safely and securely. Telstra has been chosen as the case study of this report. Telstra is the largest telecommunication company located in Australia. They are known to offer several telecommunication services, products and solutions. Recently, they have developed CrowdSupport website and 24x7 setup. The report has illustrated ethical implications of digital implications to the firm. Green Computing is a practice that has been explained in the report. Green Computing has been chosen to conduct the ethical analysis. Hadoop is a data analysis tool that has been described in the report. Hadoop can assist tesla to offer quality customer service. References Aladwani, A.M., 2016. Corruption as a source of e-Government projects failure in developing countries: A theoretical exposition.International Journal of Information Management,36(1), pp.105-112. Asongu, S.A. and Nwachukwu, J.C., 2016. The role of governance in mobile phones for inclusive human development in Sub-Saharan Africa.Technovation,55, pp.1-13. Auld, G., Renckens, S. and Cashore, B., 2015. Transnational private governance between the logics of empowerment and control.Regulation Governance,9(2), pp.108-124. Brzel, T.A., 2015.Governance Transfer by Regional Organizations: Patching Together a Global Script. Springer. Castka, P. and Corbett, C.J., 2015. Management systems standards: diffusion, impact and governance of ISO 9000, ISO 14000, and other Accountingstandards.Foundations and Trends in Technology, Information and Operations Management,7(34), pp.161-379. Chintrakarn, P., Jiraporn, P., Kim, Y. and Kim, J.C., 2015. Does corporate governance quality affect analyst coverage? Evidence from the Institutional Shareholder Services (ISS).Applied Economics Letters,22(4), pp.312-317. Derkx, B. and Glasbergen, P., 2014. Elaborating global private meta-governance: An inventory in the realm of voluntary sustainability standards.Global Environmental Change,27, pp.41-50. Desouza, K.C. and Smith, K.L., 2014. Big data for social innovation.Stanf Soc Innov Rev,2014, pp.39-43. Drobetz, W. and Momtaz, P.P., 2016. Corporate governance convergence in the European MA market. Fox, J., 2016. Inside governance institute: Acting for you.Governance Directions,68(10), p.634. Harrison, M., 2015. Implementing the 2014 changes to internal audit.Governance Directions,67(1), p.38. Hege, U., Hutson, E. and Laing, E., 2018.The impact of mandatory governance changes on financial risk management(No. 18-889). Toulouse School of Economics (TSE). Kowalewski, O., 2016. Corporate governance and corporate performance: financial crisis (2008).Management Research Review,39(11), pp.1494-1515. Lee, Y.J., 2016. What Encourages Nonprofits' Adoption of Good Governance Policies?.Nonprofit Management and Leadership,27(1), pp.95-112. Michael, B. and Goo, S.H., 2017. The Case for the Extra-Territorial Application of Corporate Governance Standards in China. Ngoc, H.D.T., 2015. The Analysis of Several European Group Corporate Governance Standards After Financial Crisis.European Journal of Social and Human Sciences, (4), pp.189-207. Palea, V., 2015. The political economy of fair value reporting and the governance of the standards-setting process: Critical issues and pitfalls from a continental European Union perspective.Critical Perspectives on Accounting,29, pp.1-15. Ravaghi, H., Rafiei, S., Mohseni, M., Heidarpour, P. and Arab, M., 2016. Existing Challenges in Clinical Governance Establishment Evaluation Based on National Assessors' Aspect (A Qualitative Study).Journal of Hospital,15(3), pp.9-20. Schouten, G. and Bitzer, V., 2015. The emergence of Southern standards in agricultural value chains: A new trend in sustainability governance?.Ecological Economics,120, pp.175-184. Torchia, M. and Calabr, A., 2016. Increasing the governance standards of public-private partnerships in healthcare. Evidence from Italy.Public Organization Review, pp.1-18. Vigneau, L., Humphreys, M. and Moon, J., 2015. How do firms comply with international sustainability standards? Processes and consequences of adopting the global reporting initiative.Journal of Business Ethics,131(2), pp.469-486. Winickoff, D.E. and Mondou, M., 2017. The problem of epistemic jurisdiction in global governance: The case of sustainability standards for biofuels.Social studies of science,47(1), pp.7-32.